The Newlywed Effect

Ever tried a restaurant and fell in love with it?  Everything was magical and perfect, wasn’t it? Tried to go back a second time? Didn’t quite live up to what the first time was did it? In fact generally it goes down hill or goes up and down. This is called the newlywed effect – and its …

Your Frontline

Customer’s are the doorway to your success, no customers, no success, no product nothing else can happen without someone (a customer) interacting with your product. So next time a customer makes a complaint, or even a suggestion, make sure whoever is on your frontline that receives the message that they interact an make the customer …